Overview

🎛️ Feature Control

🖼️ Logo Management

Push organization logos directly to all devices using MDM configuration

{
  "id": "dept_badge_1",           // Unique identifier
  "name": "Department Badge",     // Display name in app
  "base64": "iVBORw0KGgo..."      // Base64-encoded PNG/JPEG (max 512×512 px)
}

{
  "mdm_logos": [
    {
      "id": "dept_badge_1",
      "name": "Department Badge",
      "base64": "iVBORw0KGgoAAAANSUhEUgAA...FULL_BASE64_HERE...CYII="
    },
    {
      "id": "traffic_unit",
      "name": "Traffic Unit Logo",
      "base64": "iVBORw0KGgoAAAANSUhEUgAA...ANOTHER_BASE64...CYII="
    }
  ],
  "default_logo_id": "dept_badge_1",
  "logo_position_locked": true,
  "logo_position_value": "left"
}

⚙️ Report Language Settings

{
  "report_language_locked": true,
  "report_language_value": "fr"
}

📝 Real-World Configuration Examples

{
  "enterprise_license_key": "DVRTT-1234-5678-90AB",
  "organization_name": "Acme Police Department",
  "disable_in_app_purchases": true,
  "disable_patterns_feature": true,
  "mdm_logos": [{
    "id": "dept_patch",
    "name": "Department Patch",
    "base64": "iVBORw0KGgo..."
  }],
  "default_logo_id": "dept_patch",
  "logo_position_locked": true,
  "logo_position_value": "left",
  "custom_support_email": "it@acmepd.gov"
}

{
  "enterprise_license_key": "DVRTT-XXXX-XXXX-XXXX",
  "organization_name": "Metro Police",
  "disable_in_app_purchases": true,
  "mdm_logos": [
    {
      "id": "traffic",
      "name": "Traffic Division",
      "base64": "iVBORw0..."
    },
    {
      "id": "patrol",
      "name": "Patrol Division",
      "base64": "iVBORw0..."
    },
    {
      "id": "k9",
      "name": "K9 Unit",
      "base64": "iVBORw0..."
    }
  ],
  "logo_position_locked": false,
  "custom_support_email": "support@metropd.org"
}

{
  "enterprise_license_key": "DVRTT-XXXX-XXXX-XXXX",
  "organization_name": "Service de Police",
  "report_language_locked": true,
  "report_language_value": "fr",
  "disable_in_app_purchases": true,
  "custom_support_email": "soutien@servicepd.qc.ca"
}

{
  "enterprise_license_key": "DVRTT-XXXX-XXXX-XXXX",
  "organization_name": "Acme Police Department",
  "disable_notes_feature": true,
  "disable_patterns_feature": true,
  "disable_in_app_purchases": true,
  "report_language_locked": true,
  "report_language_value": "fr",
  "mdm_logos": [
    {
      "id": "dept_badge",
      "name": "Department Badge",
      "base64": "iVBORw0KGgo...BASE64..."
    }
  ],
  "default_logo_id": "dept_badge",
  "logo_position_locked": true,
  "logo_position_value": "left",
  "custom_support_email": "it@acmepd.gov",
  "custom_support_url": "https://help.acmepd.gov",
  "agency_mode": "law_enforcement",
  "deployment_notes": "Deployed 2026-01 – IT ticket #5234 – Approved by Cpt. Smith"
}

<dict>
    <key>enterprise_license_key</key>
    <string>DVRTT-XXXX-XXXX-XXXX</string>

    <key>organization_name</key>
    <string>Acme Police Department</string>

    <key>agency_mode</key>
    <string>law_enforcement</string>

    <key>disable_notes_feature</key>
    <true/>
    <key>disable_patterns_feature</key>
    <true/>
    <key>disable_in_app_purchases</key>
    <true/>

    <key>mdm_logos</key>
    <array>
        <dict>
            <key>id</key>
            <string>dept_badge</string>
            <key>name</key>
            <string>Department Badge</string>
            <key>base64</key>
            <string>iVBORw0KGgo...BASE64...</string>
        </dict>
    </array>
    <key>default_logo_id</key>
    <string>dept_badge</string>

    <key>logo_position_locked</key>
    <true/>
    <key>logo_position_value</key>
    <string>left</string>

    <key>report_language_locked</key>
    <true/>
    <key>report_language_value</key>
    <string>fr</string>

    <key>custom_support_email</key>
    <string>it@acmepd.gov</string>
    <key>custom_support_url</key>
    <string>https://help.acmepd.gov</string>

    <key>deployment_notes</key>
    <string>Deployed 2026-01 - IT ticket #5234 - Approved by Cpt. Smith</string>
</dict>

🔄 Replacing a Device (Freeing a Slot)

Option A — Self-service release (fastest)

1. Enroll and configure the replacement device in your MDM as usual (push the enterprise_license_key and any managed settings).
2. On the device being retired, open the app, go to the subscription screen, and tap “Release This Device.” Its seat is freed immediately.
3. The replacement device activates automatically on its next launch and takes the freed seat.

💾 Back up first: before releasing, the app reminds the officer to export their notes and saved DVR passwords/patterns. This data is stored only on the device and does not move with the seat — back it up via Backup & Restore if it is needed.

Option B — Ask SDTech to free the slot

If self-release is disabled for your license, or you no longer have the old device on hand, we can free the seat for you:

1. Enroll and configure the replacement device in your MDM as usual.
2. Email SDTech at activation@sdtech.app to release the retired device's slot. Include:
   • Your enterprise_license_key (or organization name).
   • Which device to remove — the old device name/model and the user/officer it belonged to.
3. SDTech releases the slot from the license dashboard, freeing exactly one seat (or all seats at once for a full fleet re-image).
4. The replacement device activates automatically on its next launch and takes the freed slot.

Option C — Bulk fleet refresh (100+ devices)

Refreshing a large portion of the fleet at once (aging hardware replacement, agency-wide re-issue) is a routine operation and does not require SDTech intervention for typical volumes. Each seat migrates once, so cooldowns and per-seat caps don't fire.

1. Enroll the replacement devices in your MDM in your usual bulk-onboarding flow — push DVRTT and the enterprise_license_key.
2. Retire the old devices using any of the three methods:
   • Self-service: users tap "Release This Device" on each retiring device (fastest for staggered rollout).
   • Admin dashboard: IT clicks Retire device on each old activation row in the DVRTT license dashboard (best for batch operations by IT).
   • Un-enroll from MDM: withdrawing the license key from the old device works too — SDTech handles the seat cleanup periodically.
3. New devices auto-activate on first launch and take the freed seats.

Rule of thumb — refresh volume vs. license size:

• Up to 50% of the fleet in 30 days: no action needed, no throttling triggers.
• 50%–100% of the fleet in 30 days: still works cleanly, but IT may see amber "high fan-out" indicators in the dashboard — expected during a large refresh.
• Multiple full-fleet refreshes in 30 days (rare, e.g. major fleet-wide reissue): contact activation@sdtech.app in advance so we can raise the migration budget on your license before the refresh starts. A courtesy heads-up avoids the automatic anti-abuse lock triggering mid-refresh.

💾 Reminder about local data: case notes and saved DVR passwords/patterns live only on the device. Instruct users to run Backup & Restore → Export before their old device is wiped, then Import on the replacement.

🔧 Troubleshooting